Overview
Our products are perfectly tested before we dispatch them. We guarantee you that our product will satisfy you in terms of quality.
If in case your product delivered is not up to the mark, do notify us. We will replace the product after thorough inspection. Any product claim will be made only if a visual reference to the issue is sent to us i.e. in the form of a picture. The return will only be processed and free product will be sent only if the item is shipped back to us. We will not entertain any returns until we get the old product back.
In cases when an order is shipped wrongly, then you do not need to ship the item back to us. We will re-send a product free of any cost to you.
We allow our customers to return goods within 7 days after they have received the products.
In case of returning goods, the customer will bear the shipping cost – This cost applies only in such cases when we demand the shipping back of the original item, if not then no shipping cost applies. In order to allow the return, the goods must not be damaged or used at all. If SassyStylez agrees to refund the shipping amount then that is refunded in shipping terms only and not Cash/Money. If the product is refunded then shipping is not refunded, only the product cost is refunded.
SassyStylez has clearly stated and displayed its products on its web site. If the customer does not likes any purchase owing to his/her change of taste, then the purchase is not applicable for a return.
We do not return USED products.
For more information on canceling orders and special returning items, please contact on:
Email: info@sassystylez.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@sassystylez.com}
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {info@sassystylez.com} for questions related to refunds and returns.